The reason codes are grouped into several broad. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. ”. Other Ineligible Transactions Under Reason Code 62, Condition 2 . The keys to this are improved communication, enhanced customer satisfaction measures, and effective dispute resolution when necessary. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. This category of fraudulent chargeback claims is represented with the following reason codes: AMEX - F29 Card Not Present. 9% with at least 100 total disputes. 6. But, merchants should be aware that, eventually, everyone will be required to use the new designations. However, for simplification, they are divided into eight categories: Fraudulent activity; Authorization issues; Processing errors; Customer disputes; Product or service issues; Returned merchandise; Non-receipt of merchandise or services; Credit not. What Are the Different Chargeback Reason Codes? There are over 100 chargeback reason codes. What is Visa chargeback reason code 12. . Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Overall returns (all codes): 15%. 2: No Authorization Legacy Code: 71. 4 chargebacks. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Visa - 10. “Goods Not Received” also jumped to 9% of repudiated transactions as customers attempted to recoup losses for canceled flights. That suggests that in the times when merchants. They are provided to the merchant by the issuing bank, and they help all involved parties categorize disputes and determine next steps. Chargeback reason code. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. ; Resources. Reason Code Description 4750 AL Airline Transaction Dispute 4541 AP Recurring Payment. All ACH return reason codes consist of the letter “R” followed by two. Reference these when rebutting cardholder disputes at your small business. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. Each code refers to one of the specific rationales that card networks consider legitimate reasons for a customer dispute. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. 0" or CE3. Which is meant to know the reason for the dispute. 10. The Fintech Times. It’s generally more efficient to take a proactive stance when it comes to chargeback management. Not only that, but a higher win rate may incentivize banks to conduct greater due diligence before filing a chargeback in the future. This ranges anywhere from roughly 60 to 90 days after purchase. Assemble Your Evidence. Section5. 4 Funding Process. After an authorization request is declined, the merchant forces the transaction through, typically by key-entering it, without making another authorization. Each reason code has its own set of regulations regarding: Proper and. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. Try Shopify free for 3 days, no credit card required. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. A chargeback happens when a customer requests for a transaction to be reversed. Here’s how. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. Now, compliance cases go through Visa Resolve Online (VROL). Always ask for authorization regardless of the transaction amount. m10 Vehicle Rental - Capital Damages. Only an issuer can initiate the chargeback process. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code FR2, which indicates an unauthorized charge that the cardholder does not believe they should be responsible for paying. Use order validation and prevention alerts. 3? Chargeback reason code 13. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. This definitive guide include the chargeback base codes from each away and four more card networks. Visa anticipates that changes to the required up-front information will help eliminate the back-and-forth between merchant, acquirer, and issuer, intending to result in a quicker chargeback resolution time for our merchants. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. By entering your email, you agree to receive marketing emails from Shopify. The good news for those using Shopify Payments, the hundreds of reason codes and buckets them into eight. So the company has more incentive to side with customer during cardholder. 1 for Visa, 4842 for Mastercard, and LP for Discover). Aforementioned definitive guide includes and chargeback reason codes from each of the four major bill networks. When you receive notification of a payment dispute or chargeback you may see a code listed with it. TC40 data is used to inform banks and card networks when a merchant has an outstanding fraud. A chargeback happens when a customer requests for a transaction to be reversed. As a merchant, you face the brunt of chargeback losses. 3 falls under the “Consumer Disputes” category. Merchants who believe they have received an invalid chargeback under reason code 10. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. Encrypt transmission of cardholder data. M49 Vehicle Rental – Theft or Loss of Use. non_receipt: The buyer claims they didn't get the goods or services. M10: Vehicle Rental – Capital Damages: Inquiry/Miscellaneous: M49: Vehicle Rental – Theft or Loss of Use: Inquiry/Miscellaneous: R03:. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. Chargeback reason codes. Solutions. The following chargeback reason codes are related to EMV: Visa: 10. Any of those things could easily result in a recurring billing chargeback ( Reason Code 13. 6. Step 2: Customer initiates the chargeback. This list was generated 5/4/2022. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. MasterCard does not have an equivalent reason code. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Each card issuer follows their own standards for defining reason type, code and its format. 3. You processed a transaction with the counterfeit card on a terminal that wasn’t EMV-compliant rather than using a chip reading device that would have detected the fraud. Take the time to note the following dispute reason codes for Visa. Unfortunately, the final decision in such cases comes down to the issuing bank, and not. About Discover chargeback reason codes. Below is a list of Mastercard chargeback codes used in eCommerce. Check with the issuing banks to determine what time limits may apply to you. Here are the two possible scenarios: 1. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. What is Visa. ” This code indicates the merchant made a swiped or keyed transaction with a counterfeit card rather than scanning the EMV chip. Acquirer Use of Message Reason Code 7623. UA02 Fraud – Card Not Present Transaction. Common Point of Purchase: Data stolen from a merchant’s system is used to make fraudulent transactions. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. One catch is that CE3. 0: Updated report version from 1. Scenario 1 — upfront chargeback. All chargebacks start with a customer making a purchase in person, in an app, or online. M10: Vehicle Rental - Capital Damages: None: Inquiry/Miscellaneous: M49: Vehicle Rental - Theft or Loss of Use: None:. You can learn more about each one by visiting the Mastercard Chargeback Guide. 1. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. 3 falls under the “Authorization” category. Discover is a credit card network and an issuing bank—just like American Express. By entering your email, you agree to receive marketing emails from Shopify. Please note: You do not benefit from liability shift for any other chargeback reason codes other than those defined in this document above. To be labeled with reason code 10. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. About American Express chargeback reason codes. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. All cardholder data must be encrypted, truncated, or tokenized; account numbers can only be partially displayed. If a chargeback is issued, the cardholder’s bank reverses the fraudulent charge by giving them a provisional credit. Check with the issuing banks to determine what time limits may apply to you. 5. Write Off. A payment capture is the legally binding point at which transactional funds move from a cardholder's account into a merchant’s account. . Chargeback Report. 2. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. 3. Get your complete guide to the new Visa reason codes, including all the detailed information, chargeback time limits, and other important information you need. R03 Insufficient Reply. 6. Number two: Product Not Received chargebacks. Subsection5. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Dispute Category. UA01 Fraud – Card Present Transaction. If you don’t reply in time or with . The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Review your credit card processor’s policies to understand its chargeback dispute process. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 3 Fraud – Card-Present Environment. Chargebacks911 offers the most comprehensive chargeback management system available, backed by the industry's only performance-based ROI guarantee. Credit not processed for cancelled or returned goods and services 2. Dubbed "Compelling Evidence 3. Once you know why a chargeback happened, you can start building a case to address the claims that were. Issuing banks follow standard rules to validate a chargeback and then associate it with a specific reason code according to the evidence that was provided. If you don’t reply in time or with . Follow the Rules. Chargeback Reason Codes Reason code are the first key to understanding the root causes . FAQ: What is Chargeback Representment?. Everyone has had the experience of buying. The good news is that most of these invalid claims are disputable by the merchant. 2. But friendly fraud is much more ambiguous. [noun]/* chahrj • bak • rə • pôrt/. . 4. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. Fight; Prevent; Get; Assets. The first is true fraud, where someone used stolen credit card or account information to make a purchase. However, the return request is invalid, as the customer does not have a. 2. Chargeback Authorization: None: Inquiry/Miscellaneous: M10: Vehicle Rental - Capital Damages: None: Inquiry/Miscellaneous: M49: Vehicle Rental - Theft or Loss of Use:. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Also, Ethoca Alerts only notify you of chargebacks that occur within the alert. For best results, your chargeback win rate should be as close to 100% as possible. 4853 – Cardholder Dispute – Credit Not Processed. If the available information indicates that the customer dispute is a valid one, American Express will automatically debit your merchant account for the amount of the disputed transaction and will send you a chargeback notification for you to review. Blog and Articles; Success Stories; Chargeback Reason Codes; BIN Look-up; eGuides the Reports; Webinars; Knowledgebase; Online; Partners. 1 Goods and Services Related Issues 1. ; Resources. 9808; info@chargebacks911. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 2, below. Cardholders and card issuers can place disputes on transactions for a variety of reasons including product returns, defects, cancelled reservations, and card processing errors. 2022 Visa Chargeback. Time Frames by Chargeback Type and Reason Code. txt) or read online for free. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. 3 falls under the “Consumer Disputes” category. In addition to Reason Codes changing as a result of the VCR program, each Reason Code is now associated with a new Reason Category. Using the same link provided above, contact PayPal to report the scam. Responding to Mastercard Reason Code 4853 Chargebacks. Other Fraud—Card Absent Environment. This code is used when a cardholder claims that a fraudulent transaction occurred in a face-to-face environment, such as a retail store. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. The most popular type of disputes of the chargeback category. Either the acquiring or issuing bank could initiate the. 101. Scenario 1 — upfront chargeback. Under the legacy Visa Chargeback system, there are 22 chargeback reason codes (And remember, this is just for Visa. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. Message. Chargebacks: Your Guide to Reducing Hassle and Cost. Download this sample Chargeback Rebuttal Letter. Vantage HouseThe reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. To win a chargeback dispute as a merchant, you must have evidence that is compelling enough to persuade the cardholder’s bank to reevaluate the case. The merchant did not receive any returned merchandise. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Card Brand. See moreTime Frames by Chargeback Type and Reason Code. Fewer chargeback reason codes. ”. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. 1 Authorisation . Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. Chargeback Reason Codes. 2. Chargeback reason code 10. Chargebacks are a major threat to businesses big and small. The list of chargeback reason codes in this article. The Chargeback Reason Codes specifies the fraud, expired card, defective merchandise, differ amount and many others. EMV Liability Shift Counterfeit Fraud. Thus, the easiest way to prevent chargeback reason code 75 from being. It happens when the cardholder disputes the payment, claiming it was invalid or unauthorised. If you leave this processing. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. Visa chargeback reason code 75 is filed as an honest mistake. Spot these types of chargebacks using the below reason codes. Chargeback Reason Coded by Network - 2023 Guide. Chargeback . Apparel retailers and suppliers must proactively address chargeback issues. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. 1. Provide Explanation Give a clear overview of the documents you’re submitting, address the specific dispute reason, provide any changes made to the original purchase/agreement and explain the steps you’ve taken to resolve the dispute. A TC40 data claim occurs when a customer makes a fraud claim against a merchant. ” This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. If more information is needed, you’ll either receive an Inquiry or a Chargeback. instead of chargeback reason codes Chapter 3—Dual Message System Chargebacks, Overview, Chargeback Message Reason Codes, First Chargeback: MTI 1442 Removed all references to chargeback message reason code 4802—Requested/Required Information Illegible or Missing as announced in Global Security Bulletin No. Chargeback. There are two types of invalid chargebacks. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. Reason Code. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Visa chargeback reason code 11. Values are: Blank: Use the draft G/L date. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature) These chargebacks occur to resolve chargeback-related disputes between network members. 0. 1. By entering your email, you agree to receive marketing emails from Shopify. 1 Quick Reference Lead. Visa Chargeback Reason Codes. 634. Reason codes are very crucial to assist. Depending on the specific situation, Mastercard will match authorization response to one of the following merchant advice codes: Mastercard Response Code. 3 DUE DATE Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. Assemble Your Evidence. Understanding these codes is essential because they'll guide your response strategy. capital damages, theft, or loss of use (M10) Description. 5 falls under the “Fraud” category. Documentation must be a direct result of cardholder communication. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. 2. About American Express chargeback reason codes. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. 4: Other Fraud – Card-Absent Environment. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. They may also have requirements that must be met in order for a transaction to be eligible for coverage, such as delivery confirmation. At Visa they used to receive reason code 98. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Merchants. It can range from 60 to 120 days from the billing date. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. Valid Values/Format: 22 - First Chargeback Handling Fee. The network hasn't wholly disallowed some old codes. ”. Visa’s process introduces four dispute categories and associated numerical labels (Fraud – 10, Authorization – 11, Processing Errors – 12, Consumer Disputes – 13) under which the renamed reason codes will be placed. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Some credit card companies also include a short phrase describing the code and chargeback. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Field name: reasonCode. However, the return request is invalid, as the customer does not have a legitimate right to a refund for one reason or another. ECM monitors first presentment chargebacks regardless of reason code or transaction type. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. The main chargeback reasons look like this: Malicious fraud. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 9808 info@chargebacks911. Ethoca alerts can prevent chargebacks before they hit your bank account. M01 Chargeback Authorization. Both EFM and ECM measure compliance at the MID level. 1. The issuer generates a claim, then transmits it to the merchant’s acquirer, as well as to Visa, as a means of noting all reported fraud incidents tied to the merchant. Once you hear from. You processed a transaction with the counterfeit card on a terminal that wasn’t EMV-compliant rather than using a chip reading device that would have detected the fraud. Added the following fields - Store ID, Credit Card Chargeback Reason Code. These are only a handful of common Visa chargeback reason codes. 4 spec (Section 8. Merchants who believe they have received an invalid chargeback under reason code 13. Chargeback Reason Codes and Descriptions. Unfortunately, it is pretty challenging to prevent friendly fraud. The shorthand description is “Goods/Services Not as Described. Reason. Duplicate Processing - 81These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. This extra step can be frustrating for Card Members and lead to lost sales. To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. Code description a01 charge exceeds authorization. 1. If your chargeback ratio is high [i. There are no format changes to the sales file specification; there are additional values added to the sales file to designate chip card transactions. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)These chargebacks occur to resolve chargeback-related disputes between network members. Chargeback fees make up a big chunk of the total costs, so we’re going to take a. The cardholder has a chip card and someone made a counterfeit copy of it. In most cases, you will have 20-45 days in which to respond to a chargeback. 1: goods not received. The shorthand description is “Late Presentment. The business has the chance to refute the chargeback. 75 for every $1. 1. Description. 1 – Merchandise/Services Not Received; Mastercard Reason Code 4853 – Goods or Services Not as Described or Defective;. 3. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card. Customer Dispute. The third digit indicates the specific reason within that category. The situation grows more tenuous when you realize most of those chargebacks were likely the result of friendly fraud. The second is friendly fraud, where a cardholder falsely claims a legitimate charge was unauthorized. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. Check the chargeback reason code. Take, for example, a reason code 4853 chargeback claiming that merchandise or services ordered were not received. Versions Affected: v5, v6. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim. com Europe. These are only a handful of common Visa chargeback reason codes. Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). These may impact the dispute time limits. Chargeback reason code 4853 can be used to indicate disputes where the cardholder simply claims that the merchant never delivered on what was promised. The reason code. Get your complete guide to Mastercard reason codes, including all the detailed information, chargeback time limits, and other important information you need. This can provide important information to fight the dispute. You’ll put that reason code, the transaction amount and authorization number, and state that the. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. This code tells you why the customer or bank initiated the dispute. The reason for the dispute was false or inaccurate. Identity theft and account breaches in which the merchant is the victim, for example, fall under reason codes 01, 02, and 14. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. These disputes are commonly referred to as friendly fraud. Under the new VCR process, there will be 4 dispute categories: Fraud, Authorization, Processing Errors and Consumer Disputes. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. 800. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. . for chargeback reason code 4863 (Cardholder Does Not Recognize). The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Updated the following columns - card type, response due date. Breaking Down Chargeback Fees. Most Common Chargeback Reason Codes #3: Order Significantly Not as Described. Here the cardholder is claiming that you were supposed to provide them with a refund, but no credit has been applied to their account. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Try Shopify free for 3 days, no credit card required. Chargeback Reason Codes by Mesh - 2023 Guide. Reason Code; Ref Number ; Auth Code; For a brief overview of chargeback reason codes, refer to the table below. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. The Electronic Fund Transfer Act is a piece of US legislation that requires banks to provide certain information to customers regarding electronic fund transfers (EFTs). 1 alpha followed by 2 numeric digits. The most comprehensive guide to chargeback reason codes. ” This. 0 only applies to reason code 10. Merchants who believe they have received an invalid chargeback under reason code 10. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. “Visa has 28 different reason codes. There are five main categories of Visa chargeback reason codes: Fraudulent Transactions, Authorization Issues, Processing Errors, Consumer Disputes, and Other Chargeback Categories. 2 falls under the “Fraud” category. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. Knowing these codes can help you dispute chargebacks more effectively. MASTERCARD Reason Code Description 01 Requested Transaction Data Not Received 02 Requested\Required information illegible or missing 07 Warning Bulletin File 08 Requested\Required authorization not obtained 12 Account number not on file 31 Transaction amount differs 34 Duplicate Processing The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. MasterCard - 4863 Cardholder Does Not Recognize - Potential Fraud. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 1. A reason code is an alphanumeric code that explains the reason behind the dispute. 2? Visa chargeback reason code 10. Paymentology will submit the chargeback using the appropriate chargeback reason code. That said, looking up purchases using this number can make it easier to provide info following an. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the. 7. Acquirer Use of Message Reason Code 7623. 0: Changed report name from Downloadable Dispute Report to Case Report.